Houston, Texas

Mark Dean

General Manager, Aftermarket Services

I lead a $550M services business at Honeywell with global teams across energy and industrial clients. West Point '95. Rice MBA.

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$550M: P&L managed at Honeywell
200: Global team members led
25 years: Services and operations leadership

Organizations served across my career

Executive Profile

As General Manager in Honeywell's aftermarket services business, I lead global teams, consult executive leadership on margin strategy, and drive transformation across people, processes, and technology. I have built a reputation for strong results and collaborative culture with clients including Bechtel, GE, Georgia-Pacific, and Chevron.

My foundation is West Point and the U.S. Army, where I served as communications officer for an Apache helicopter battalion in the Rapid Deployment Forces, with deployments to Egypt and Kuwait. Nearly 25 years since, that discipline still shapes how I lead.

Specializations

Team leadership Global teams up to 200 employees
Business transformation People, process, and technology evolution
Growth New product introduction through launch and delivery
Risk and crisis management Recovery planning through execution
P&L management Revenue growth, margin expansion, cost control

Career Experience

Jun 2014 - Present

Honeywell

2019 - Present

General Manager, Periodics & Business Transformation

$565M revenue, global team of 75, Houston, Texas

I revitalized the outcome contract portfolio through new product introduction and program design, adding capabilities in DCS maintainability, emissions and sustainability, cybersecurity, energy management, and operations optimization.

I revitalized a $550M recurring contract portfolio through pricing rigor, scope expansion, and cloud-based service delivery
I digitized labor-intensive field operations into a cloud-enabled service model, reducing cost-to-serve while increasing retention
I built a globally scalable operating model with centralized expertise and remote execution
I led end-to-end development and commercialization of a lifecycle management software platform in 22 weeks
I led business development teams transforming the active client portfolio to new cloud services

Jun 2014 - 2019

Director, Central Services

$275M in projects and training revenue, global team of 200, Greater Houston

I delivered $33M in annualized cost reduction through enterprise-wide operational redesign across nine business units
I stabilized a distressed manufacturing site post-ERP failure, restoring revenue from $100K to $9M+ per month
I shifted 50% of service labor to remote execution, improving gross margin and capacity utilization
I led $250M in global capital and infrastructure projects while achieving record EAC performance and YoY NPS gains
I established a Center of Excellence platform to ensure technical standards and mitigate service delivery risk

Jun 2012 - May 2014

TAS Energy Inc.

2013 - May 2014

Vice President, Project Management

$184M revenue delivered, 2013 CEO Recognition Award, Greater Houston

I managed a global team of project managers across four product lines from contract signing to commercial operation.

I delivered $184M in project revenue across 40 projects
I built and scaled a project controls organization to improve forecasting accuracy and capital governance
I assumed engineering manager duties for five months across 20 projects generating $30M in revenue
I was promoted three times in 18 months and received the CEO Recognition Award

Jun 2012 - 2013

Director, Project Management, LNG & Turbine Inlet Chilling

I led global project operations delivering $200M in revenue across LNG and energy infrastructure portfolios
I took direct control of a $64M LNG project at risk of bankrupting the company, restructuring delivery and stabilizing the client relationship
I mitigated $30M in contractual risk through renegotiation and commercial restructuring

May 2001 - May 2012

Jan 2007 - May 2012

Project Manager, GE Leadership Program

Greater Houston

I planned, executed, and closed engineered solution projects within schedule and budget, serving as the customer focal point and managing matrixed internal resources. I participated in the project management leadership program with classroom training, mentoring, rotations, and on-the-job development.

May 2004 - Jan 2007

Global Sourcing, Fulfillment Leader

Houston, Texas

I managed direct material flow for packaging and services businesses exceeding $500M in annual spend
I coordinated expedite and reschedule activities to meet inventory and cash flow goals
I drove supplier performance through capability analysis and led migration to paperless invoicing

May 2001 - May 2004

Earlier engineering leadership

Engineering Programs Leader, Lead Mechanical Engineer, and Mechanical Engineer on industrial gas turbine, compressor, and pump packages. I supervised teams maintaining nearly 100 customer project packages valued above $1B and led financial planning for an $11.5M engineering department.

Jun 2000 - May 2001

Applied Materials

Production Supervisor, Final Test

Austin, Texas, Metal Deposition Division

I led and trained 40 final test technicians and 15 contractors, setting back-to-back quarterly revenue records by shipping 241 systems worth nearly $850M during the largest production upturn in corporate history.

Jun 1995 - May 2000

United States Army

Officer

Savannah, Georgia

I led teams of 8 to 40 soldiers supporting one of the Army's Rapid Deployment Forces, providing critical communication paths for sustained military operations. I served as communications officer for an Apache Helicopter Battalion and was selected to lead teams through multiple international deployments ahead of more senior officers.